Abstract: The quality of front-line server emotional labor is the key factor of service industry. In service industry, the management present situation of emotional labor is not ideal. The overlook, the inadequate aftereffect attention and the attention of customers and managers to the server leads to the job burnout, service damage and high churn rate of front-line server. From education training, salary design, emotion expression strategy and so on, the manager should improve the emotional labor management and service level.